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From the National Council Digest, put out by Council 220 of the American Federation of Government Employees (AFGE), which represents a good part of Social Security's workforce:

A poll recently conducted by Council 220 shows that nearly half of the respondents are either "dissatisfied" or "extremely dissatisfied" with their work experience at Social Security. An overwhelming number (79%) also believe that most employees share those same feelings. When asked "do you feel that you have enough time to devote to a quality work product?" a staggering 82 per cent answered "no."
A large number (59%) believe quantity of work is considered more important than quality.

The horror stories roll off their tongues like a litany: claimants who die while they wait, families falling apart, bankruptcies, homelessness, even suicides. DisabilityAn impairment that qualifies as a disability under Social Security Administration (SSA) guidelines must be quite serious. The impairment must render the applicant unable to perform any substantial gainful activity — that is, the applicant must not be able to earn more than a minimum amount of money, determined each year by the SSA. The impairment must completely disable the applicant from working. It must be expected to last for a year, have already lasted a year or be expected to cause the applicant's death. But this is not the end of the qualifying tests. attorneys and advocates say these are the fates of an increasing number of people who become ill or injured and apply for federal Social Security Disability benefitsYou can get disability benefits if you: are under full retirement age, have enough Social Security credits and, have a severe medical impairment (physical or mental) that’s expected to prevent you from doing "substantial" work for a year or more, or have a condition that is expected to result in death.. From first application, people who cannot work because of illness or disabilityAn impairment that qualifies as a disability under Social Security Administration (SSA) guidelines must be quite serious. The impairment must render the applicant unable to perform any substantial gainful activity — that is, the applicant must not be able to earn more than a minimum amount of money, determined each year by the SSA. The impairment must completely disable the applicant from working. It must be expected to last for a year, have already lasted a year or be expected to cause the applicant's death. But this is not the end of the qualifying tests. wait an average of three years for benefits. Many wait longer, and a large percentage of people simply give up. ...A few cases are approved quickly - when people are elderly or clearly dying, said Cynthia Strom, a disabilityAn impairment that qualifies as a disability under Social Security Administration (SSA) guidelines must be quite serious. The impairment must render the applicant unable to perform any substantial gainful activity — that is, the applicant must not be able to earn more than a minimum amount of money, determined each year by the SSA. The impairment must completely disable the applicant from working. It must be expected to last for a year, have already lasted a year or be expected to cause the applicant's death. But this is not the end of the qualifying tests. attorney in east Asheville. "But for most people, it's a waiting game," she said. "I've had clients commit suicide while they wait because they just can't do it anymore." ...Curtis Venable, an attorney with Pisgah Legal Services, said he has clients who have waited more than four years for approval. Getting approval in less than 2 years is rare. "I'll bet one-third of the people living in homeless shelters are people waiting for disabilityAn impairment that qualifies as a disability under Social Security Administration (SSA) guidelines must be quite serious. The impairment must render the applicant unable to perform any substantial gainful activity — that is, the applicant must not be able to earn more than a minimum amount of money, determined each year by the SSA. The impairment must completely disable the applicant from working. It must be expected to last for a year, have already lasted a year or be expected to cause the applicant's death. But this is not the end of the qualifying tests.," he said. Bruce Peterson, district director for U.S. Rep. Heath Shuler, said the office gets hundreds of calls a month asking for help with disabilityAn impairment that qualifies as a disability under Social Security Administration (SSA) guidelines must be quite serious. The impairment must render the applicant unable to perform any substantial gainful activity — that is, the applicant must not be able to earn more than a minimum amount of money, determined each year by the SSA. The impairment must completely disable the applicant from working. It must be expected to last for a year, have already lasted a year or be expected to cause the applicant's death. But this is not the end of the qualifying tests..

Dana Smith waited three years for a judge to agree she qualifies for Social Security disabilityAn impairment that qualifies as a disability under Social Security Administration (SSA) guidelines must be quite serious. The impairment must render the applicant unable to perform any substantial gainful activity — that is, the applicant must not be able to earn more than a minimum amount of money, determined each year by the SSA. The impairment must completely disable the applicant from working. It must be expected to last for a year, have already lasted a year or be expected to cause the applicant's death. But this is not the end of the qualifying tests. payments. Had she lived in a state other than Indiana, the wait could have been much shorter. That's because Indiana has one of the worst records in the country for processing the disabilityAn impairment that qualifies as a disability under Social Security Administration (SSA) guidelines must be quite serious. The impairment must render the applicant unable to perform any substantial gainful activity — that is, the applicant must not be able to earn more than a minimum amount of money, determined each year by the SSA. The impairment must completely disable the applicant from working. It must be expected to last for a year, have already lasted a year or be expected to cause the applicant's death. But this is not the end of the qualifying tests. claims of people unable to work because of medical or psychiatric reasons.

For a determination at the Indianapolis offices for Social Security disabilityAn impairment that qualifies as a disability under Social Security Administration (SSA) guidelines must be quite serious. The impairment must render the applicant unable to perform any substantial gainful activity — that is, the applicant must not be able to earn more than a minimum amount of money, determined each year by the SSA. The impairment must completely disable the applicant from working. It must be expected to last for a year, have already lasted a year or be expected to cause the applicant's death. But this is not the end of the qualifying tests. or Supplemental Security IncomeA Federal supplemental income program funded by general tax revenues (not Social Security taxes). It helps aged, blind, and disabled people, who have little or no income by providing monthly cash payments to meet basic needs for food, clothing, and shelter., the average applicant waits 749 days from the time of filing until a hearing before an administrative judge, the step necessary if claims are denied -- and most are. Most Americans wait 505 days, the Social Security Administration estimates.

Nationwide, the Social Security Administration has 10 percent fewer judges to hear case appeals than it did a decade ago, while the number of cases has increased by more than 176 percent, said Carmen Moreno, regional communications director for the Social Security Administration's Chicago region, which includes Indiana.

A 57-year-old man has waited three years and counting for a Social Security disabilityAn impairment that qualifies as a disability under Social Security Administration (SSA) guidelines must be quite serious. The impairment must render the applicant unable to perform any substantial gainful activity — that is, the applicant must not be able to earn more than a minimum amount of money, determined each year by the SSA. The impairment must completely disable the applicant from working. It must be expected to last for a year, have already lasted a year or be expected to cause the applicant's death. But this is not the end of the qualifying tests. determination because of his failing heart, vascular disease, cirrhosis of the liver and hepatitis ...

Social Security Administration Commissioner Michael Astrue doesn't gloss over the problem with his federal agency. He has told Congress that the jumbo-sized backlog stems from an increasing baby boomer caseload, years of underfunding and an increase in Social Security's responsibilities coupled with a 5 percent staff reduction from 2003 to 2007.

Astrue, who took the top job in February 2007, said that while "everything is focused on moving in the right direction ... there is no one magic bullet" to cut through the backlog, stemming from years of the "system being out of whack."

"It's hard if you are on the waiting end," Astrue said. "We are making progress ... (But) it is a lot of detail, and it is hundreds of things we have to focus on."

Astrue is sending 13 new disabilityAn impairment that qualifies as a disability under Social Security Administration (SSA) guidelines must be quite serious. The impairment must render the applicant unable to perform any substantial gainful activity — that is, the applicant must not be able to earn more than a minimum amount of money, determined each year by the SSA. The impairment must completely disable the applicant from working. It must be expected to last for a year, have already lasted a year or be expected to cause the applicant's death. But this is not the end of the qualifying tests. judges to Ohio this year, two of them to Columbus.

He wants to cut the 761,000-case national backlog by about 60,000 a year. "The whole thing is completely broken" and that the disability benefitsYou can get disability benefits if you: are under full retirement age, have enough Social Security credits and, have a severe medical impairment (physical or mental) that’s expected to prevent you from doing "substantial" work for a year or more, or have a condition that is expected to result in death. process is "so woefully out of date that it has to be totally overhauled and streamlined," Astrue said.